Overview:
Our client is one of the leading suppliers of I.T Solutions to the corporate sector across Barbados.
Due to growth, they are seeking to appoint a proven professional to oversee client service
delivery.
Duties:
▪ Set and enforce policies/procedures for computer systems operation and data processing
▪ Oversee the hiring and training of IT service technicians and operators
▪ Direct the operations of IT service representatives to ensure effective performance of job duties
▪ Ensure the availability of required hardware, software, and other tools necessary for the delivery of high quality IT service
▪ Carry out analysis of an organization’s IT structure to identify operational leaks and effect strategies for improved processes
▪ Conduct inspections to ensure IT equipment and workstations are operational
▪ Oversee the maintenance, repair or replacement of faulty machines
▪ Communicate with clients to identify their requirements and facilitate the process for meeting their needs
▪ Conduct forecasts in order to identify possible future IT challenges and take necessary steps in minimizing risks
▪ Work around annual budgets to achieve set objectives and targets
▪ Maintain an up-to-date knowledge of hardware, software and general IT systems
by studying relevant publications and participating in educational programs
▪ Oversee the installation and setup of IT workstations and network
▪ Supervise the activities of customer service team to ensure compliance with set customer service standards and procedures
▪ Maintain accurate inventory of hardware, software, and other relevant technological tools
▪ Proffer recommendations to management on appropriate action plans for improved services
▪ Ensure the security and integrity of information database.
Desired Skills/Experience:
Educated to degree level in either I.T, Service Management, Logistics or Business.
Minimum of 2 – 5 years’ experience in a similar role.
Familiarity with ITIL or Project Management a distinct advantage
